Refund policy

Refund Policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it — unworn or unused, with tags, and in its original packaging. You'll also need the receipt or proof of purchase.

To start a return, contact us at morganne@schvitzin.com. If your return is accepted, we'll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

Return shipping costs are the responsibility of the customer and are non-refundable. We recommend using a trackable, insured shipping service — we can't be responsible for items lost or damaged on their way back to us. Returns must be sent to: 2344 US Highway 130, Dayton, NJ 08810.

Original shipping charges are non-refundable.

Restocking fee
Approved returns are subject to a 15% restocking fee, which is deducted from your refund. This does not apply to items that are defective, damaged, or sent in error — those are covered in full (see below).

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item. In these cases we'll cover return shipping, waive any restocking fee, and make it right at no cost to you.

Exceptions / non-returnable items
Certain items cannot be returned, including custom or personalized products. Sale items and gift cards are also non-returnable.

Exchanges
The fastest way to get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We'll notify you once we've received and inspected your return, and let you know if the refund was approved. If approved, you'll be refunded to your original payment method — less the original shipping, return shipping, and 15% restocking fee — within 10 business days. It can take additional time for your bank or card company to post the refund. If more than 15 business days have passed since we approved your return, contact us at morganne@schvitzin.com.