Returns & Refunds

We want you to love your Schvitzin hat. If something isn't right, here's how returns and exchanges work.

Holiday Returns & Exchanges

Shopping for someone else? We've extended our return window for the holidays.

Orders placed between October 19 and December 24, 2026, can be returned through January 15, 2027, or within 30 days of delivery, whichever is later.

Hats must be unworn, unused, and in their original condition. There's no restocking fee for eligible holiday returns. Customers are responsible for return shipping.

Holiday promotional purchases are also eligible for returns unless specifically marked as final sale.

To request a return or exchange, email us at morganne@schvitzin.com before the applicable deadline.

Standard Returns

Outside of the holiday period, we accept returns within 30 days of delivery.

To qualify, your hat must be unworn, unused, and in its original condition, with tags and original packaging. You'll also need your order number or proof of purchase.

To start a return, email morganne@schvitzin.com. We'll send you instructions once your return is approved.

Please don't send anything back without contacting us first.

Return Shipping

Customers are responsible for return shipping costs. We recommend using a trackable shipping service, as we're unable to cover packages lost or damaged in transit.

Approved returns should be sent to:

Schvitzin

2344 US Highway 130

Dayton, NJ 08810

Original shipping charges are non-refundable.

Restocking Fee

Standard returns are subject to a 15% restocking fee, deducted from your refund.

This fee does not apply to eligible holiday returns or items that arrive damaged, defective, or incorrect.

Damaged or Incorrect Orders

If your order arrives damaged, defective, or isn't what you ordered, please email us as soon as possible at morganne@schvitzin.com.

We'll take care of it, including return shipping if needed, at no cost to you.

Items That Can't Be Returned

Custom or personalized products and gift cards are not eligible for returns.

Sale items are final sale outside of our holiday return period. Items specifically marked as final sale cannot be returned.

Exchanges

Need something different? Email us at morganne@schvitzin.com and we'll help you figure out the best option.

In most cases, the easiest way to exchange an item is to return the original and place a new order.

Refunds

Once we receive and inspect your return, we'll email you to confirm whether your refund has been approved.

Approved refunds are issued to your original payment method within 10 business days. Any applicable restocking fees and non-refundable shipping charges will be deducted.

Your bank or credit card company may take a little longer to process the refund.

If it's been more than 15 business days since your refund was approved, please contact us at morganne@schvitzin.com.